Do not wait ten life

 First, do not wait until you want to learn to give that love life is like a play, missed the beauty in waiting. As the song sung by: This can act. Because being on your side. When you give, the love to gently across from your side, the left is regret, regret.
Second, do not wait alone until help but miss what your friend is a friend? A true friend will never leave you. Life is a beautiful woman is enough, alone, helpless, the friend is your most loyal listeners, they do not have complaints, they only have a tolerant heart.
Third, do not wait for jobs to work hard when some people are waiting for their life work of the cake, wearing the white hair of his dedication to instruct the time of waiting. Because the world is really wonderful, as long as you work hard, everywhere you satisfied with the work.
Fourth, do not wait for the fall only to remember the advice of others lost than won easily, good medicine tastes bitter. People tend to be good to listen to calumny, as calumny is always beautiful, forget the phrase an old saying. Until the time of their failure, all as superficial, and evaporated.
Fifth, do not wait until illness fragile life really realize that life is fragile, an ant might die in your feet, but you are not aware of. May be the brink of your life, why not his own life?
six, do not wait until the separation regret Why do not cherish the feelings of separation after the treasure, because no one is perfect, can not be pure gold. Has a forgiving heart, be kind to others is tantamount to good to yourself.
seven, do not wait until someone appreciates you believe in yourself when everyone has their own advantages and strengths, self-confidence sometimes the key to success. To wait until the appreciation of others, I am afraid it is too late, because life belongs to you only once, there is no cycle, no back and forth.
eight, do not wait until someone pointed out that they knew that they were wrong, the courage to admit mistakes no one laugh at you, but respected by others. Because everyone has an error, but some people are good at covering their mistakes, and some people the courage to admit it.
nine, do not wait until it is ready to help the poor wealthy always helping others is a virtue, until the time when the wealthy, you will not necessarily happy, because you do not accept the charity of others.
ten, do not wait until the dying, only to find their life to love life is really exciting, why should the game of life. Life is like a river, never-ending, never-ending. Does not change because of your illness and death. Is equivalent to love their love life. Because life always have to draw a satisfactory conclusion.

Happy not only wealth but also increase

 Happy not only wealth but also increase the
have written: Zhou Dingbing
how to make the community prosper, Mr. Mao Yushi, in fact, the problem is not that complicated, in a word is: make the best use, best use.
How wealth is created? talent What are the conditions? August 4, this to Province Enterprise Federation / Entrepreneurs Association of Yunnan Province, Yunnan Publishing Group, Yunnan Science and Technology Entrepreneurs Association of Private and co-exclusive title Hongta Group, Yunnan Information Daily, Yunnan Province, Entrepreneurs Association of Professional Managers Association host, invited China first-class economists and entrepreneurs Gordon Tan talks to the forefront of China's economic wisdom delivered to Yunnan, to promote economic and social development of Yunnan. At present, Zhou Qi Ren, Sheng Hong, Dang Guoying, gold and other famous rock Economics home, as well as a famous entrepreneur Wang boarded the platform.
outside Kunming, Yunnan Province to make the economic circles of the city also received the opportunity to share the wisdom of the Chinese frontier, the forum at the appropriate time to go to the relevant City of Yunnan Tour say. s Seven speaking tour is the first time speaking, Dali Committee Propaganda Department of the lectures given special support.
all the money I was rich
Mao Yushi said, some people see other people money to come to air his , a hostile attitude towards the rich, this is a bad phenomenon. He believes that a society want to get rich, only one or two people rich is not possible to rely on rich people. He hoped that people will generally recognized that: people more money, and I am sure that good simple or the most complex work, such as in a restaurant Duan Panzi, such labor in the United States could get $ 1,500, or about RMB 1 million, also a one thousand yuan in Beijing, a difference of ten times, and even taking into account the purchasing power of the factors , less than ten times worse quality of life, about 3,4 times. Similarly, complicated labor, too, in China, a doctor, lawyer Ye Hao, holding less than the United States.
This is strange, why live to get the same return is the difference? The reason is simple, why the U.S. restaurant dishwasher to take more money, because people who eat more money in the United States, Therefore, he thought
how successful the whole community to get rich, Mr. Mao Yushi, in fact, the problem is not that complex, called the best use of a word, the best use. a society is able to rich, that is, these two points.
reform and opening up before Mao Yushi also went to the countryside for is not. When the engineer for three decades, of course, my engineer is not poor, there are many contributions, but 50 years old, I switched to the economy, the change goes bad? well, I'm an economist. you're good at doing. Second, to understand what society needs. because we work in the choice of the individual, society also choose our individual, this is a two-way choice, the only way to make the best use. He believes that successful people are to meet the social needs, and many unique talent of young people buried by the market, this can be regarded as the market problems, because society does not need a lot of valuable things, such as scientific research, social need, no one to give you money. This requires by the government to do these things.
the lowest asking price to sell to the highest bidder the right to make the best use
As for, the use of a lot of things, some waste, some make the best use, how to make it the best use of , do not waste it? Mao Yushi believes that the market economy is the best use of, what means the market to make the best use? he believes to be auctioned, for example, have a picture to sell, the reserve price 10,000, we bid, and finally sold the highest. In fact, all the goods are moving every day, all in the auction, but this auction is very special, both directions, The. to see it used in any place, enhance the value by the sale, not by labor. this relationship is too big, exchange and create wealth. a low-value commodity into a high-value, is the wealth creation process.
labor productivity products Mao Yushi said the exchange to create wealth
10 years ago, he went to Shanxi, to see so many coal in Shanxi, but local is still so poor. He gave local leaders had an idea: less production of coal, reducing yields. ? Do you dig too much, not worthless. We are not the produce, but to the production of money. such as food, we do not have to produce food, but to produce the money, what money to produce. the market economy The core of the most important here for profit and production companies mm. Of course business is to serve society, but it is by making money for social services, because companies do not know what social services can not know what society needs, it Where can only see where the money went to do. does not make money do not do, is there any exception? I think without exception, you must earn money in order to serve the community. that wealth is something that, for businessmen, people think they do not create wealth. In fact we are taking this path is clear proof that: create products of labor, exchange the creation of wealth.
market transactions need to equality and autonomy
Mao Yushi, August 4 at the day before the forum went to Sacred Temple and hawkers selling clothes also had value, he put this experience into the forum, he said the outcry stall 35, but not to sell The price of it, may 30,25 are sold, he must have a bottom limit. my people who buy things bottom limit to that 20 it. If he lower the cost of line, my high bid cost him, and that the business would make the. sale made, the vendors money to enter into the GDP statistics. He said that assumes that is the GDP. Who made the money? is two people doing business creation. equality and autonomy of the person, not under the control of people. Exchange Why create wealth? because both parties benefit, unlike gambling, roulette is not the money together to increase because of gambling.
he thought all these years Chinese people better off, but there are a lot of inequality, there is economic inequality, but more important is social inequality. between the community, there are many inequalities in status. We promote a harmonious society is right. more money is not the expense of others. happy to increase his own fortune to help others make a fortune, their own happiness to help others to be happy, enjoy life but also their own to help others enjoy life, I think this is the biggest goal of the whole society, not just the wealth of society increases, and increased happiness. significantly better off, the rich world is caused by 200 years, 200 years ago, around the world are poor, not industrialization. now prompted the exchange of advanced technology, scientific progress. Now over two years to update the computer updating, because the market for.
resources around the world mm grain, oil in the international market, procurement, economic integration in the international market before the allocation of resources by the world, is the war. Now the competition for resources less and less since the war, why? because there is a market there. Although the market is also defective, but it can eliminate war.
before World War II, he said, compared with, Japan is still not have the resources, but rely on the international market, it re-developed. our country now, as oil iron ore, many of which are imported. the international market has given us great help, we want to preserve the international market. If the war can only be destroyed and re-distribution.
site interaction
of Governmental support to help market
Q: Switching to conditions, such as Yunnan Ethnic Minority regions do not have the conditions of exchange, how to get rich?
A: In the ethnic minority regions can have a market to do is to remove barriers to the exchange. first of all, do not hit the market, such as urban management and the management methods and ideas to be improved, Norway places; dirty, let him clean up is to go out to the city, to a large place, a place to have business opportunities.
Q: Now the country's wealth increases, some people are better off, with many acts show off their wealth, how do you view ?
A: I think the consumer is the most stupid show off the consumer, as it is for others consumption, not for themselves. enjoying life is for their own consumption. If it is to help others and consumption, it also Well, people can show off their wealth generated is called jealousy, and no good, useless to others.
best quotation
to enhance the value by trading, not by labor.
people more money for me not only benefits disadvantages.
not very equal distribution of wealth, which is the market's problems.

2010 Kao Yan Xu gave a gift of 11 new students to the concept of intensive detailed text of Volume III ...

 Lesson 41 Illusions of pastoral peace
Pastoral reverie
one】 【Text Text
The quiet life of the country ahs never appealed to me. City born and city bred. I have always regarded the country as something you look at through a train window, or something you occasional visit during the weekend. Most of my friends live in the city, yet they always go into raptures at the mere mention of the country. Though they extol the virtues of the peaceful life, only one of hem has ever gone to live in the country and he was back in town within six months. Even he still lives under the illusion that country life is somehow superior to town life. He is forever talking about the friendly people, the clean atmosphere, the closeness to nature and the gentle pace of living. Nothing can be compared, he maintains, with the first cockcrow, the twittering of birds at dawn, the sight of the rising sun glinting on the trees and pastures. This idyllic pastoral scene is only part of the picture. My friend fails to mention the long and friendless winter evenings in front of the TV - virtually the only form of entertainment. He says nothing about the poor selection of goods in the shops, or about those unfortunate people who have to travel from the country to the city every day to get to work. Why people are prepared to tolerate a four-hour journey each day for the dubious privilege of living in the country is beyond me. They could be saved so much misery and expense if they chose to live in the city where they rightly belong.
If you can do without the few pastoral pleasures of the country, you will find the city can provide you with the best that life can offer. You never have to travel miles to see your friends. They invariably live nearby and are always available for an informal chat or an evening's entertainment. Some of my acquaintances in the country come up to town once or twice a year to visit the theatre as a special treat. For them this is a major operation which involves considerable planning. As the play draws to its close, they wonder whether they will ever catch that last train home. The cit dweller never experiences anxieties of this sort. The latest exhibitions, films, or plays are only a short bus ride away. Shopping, too, is always a pleasure. The latest exhibitions, films, or plays are only a short bus ride away. Shopping, too, is always a pleasure. There is so much variety that you never have to make do with second best. Country people run wild when they go shopping in the city and stagger home loaded with as many of the exotic items as they can carry. Nor is the city without its moments of beauty. There is something comforting about the warm glow shed by advertisements on cold wet winter nights. Few things could be more impressive than the peace that descends on deserted city streets at weekends when the thousands that travel to work every day are tucked away in their homes in the country. It has always been a mystery to me who city dwellers, who appreciate all these things, obstinately pretend that they would prefer to live in the country.
II】 【New words and expressions Lesson
illusion n. Fantasy, illusion
pastoral adj. Pastoral
breed v. nurture
rapture n. pleased
extol v. praise, praise
superior adj. superior
cockcrow n. cock
twitter v. (bird) squeaking, shouting numerous Cha called
glint v. flashing
pasture n. Ranch
idyllic adj. Pastoral Poetry
virtually adv. almost; almost
dubious adj. suspicious, skeptical
privilege n. privileges
misery n. suffering
acquaintance n. acquaintance
treat n. a rare pleasure to enjoy
dweller n. occupants < br> stagger v. shaking; stumble
exotic adj. look almost ordinary, external
glow n. incandescent
descend v. whereabouts came
tuck v. indent, hidden
obstinately adv. stubbornly, obstinately
illusion n. illusion, illusion
under illusion that / under the impression that
I am under the impression that you are honest.
We live under the illusion .
I am under the impression that he will help me every day.
under no illusion that
We live under no illusion that country life is beautiful.
have illusion about / have no illusion about < br> delusion illusion (mental patients)
Eg: He is under the delusion that somebody will kill him tomorrow.
He lives under the delusion that he will be killed sometime.
vision irresolute King
Eg : I live under the vision that I have a bright future.
illusioned adj. full of fantasy
Eg: The world of children is illusioned.
illusionary adj. illusion, the illusion of
Eg: Donrt believe in him. What he said is illusionary picture.
illusive adj. false, unreliable
Eg: What he described was illusive. Donrt depend on him any more.
imaginary
imaging
Eg: I canrt imagine building Great Wall.
imaginary fictional
Eg: The story is imaginary, Donrt be taken in.
imaginary
The story is imaginary. Donrt be taken in.
imaginative imaginative
Children are more imaginative than adults.
unimaginative unimaginative
imaginable can imagine, (and to be where he is after the word)
This is the idea / way imaginable.
imaginary / imaginative / imaginable / unimaginatice
We are imaginative
illusionary / imaginary fictional
pastoral adj. Pastoral
breed v. nurture
vt. breed / bred / bred
breed / raise / bring up / rear
raise / breed pets
raise / breed dogs.
Do you raise dogs?
educate
As a mother, you must breed good manners into your child.
rear support,
I must rear the child because I have the duty.
He rears / breeds / raises two dogs.
grow / plant tree
cause / lead / result in / give rise to
War breeds misery and ruin. war led to the destruction and misery.
Your carelessness bred the accident
breed in and in consanguineous marriage, reproduction
breed out the same and out of non-consanguineous marriage, heterologous reproduction
breed / raise / bring up / cause
rapture n. pleased
great joy / delight
At the news, they are in raptures.
At the news, they are great delighted.
in raptures (about / over sth.) (on hh) ecstatic
I am in raptures about the new book.
go into raptures (over / about / at sth.) (on hh) are very happy!
He went into raptures when he heard the good news.
joy / happiness
We have a good time and we are full of happiness.
delight happy, joy, stronger degree of joy, but not as good as rapture, rapture is not as less formal,
I feel delighted == I am in raptures
ecstasy addiction; ecstasy
He is in ecstasy.
enchant v enchantment fascinated,
He was enchanted in thoughts.
elation elated; triumphant
He has got the feeling of elation.
bliss bliss; not yet happy
Nothing in the world can make you happier than bliss.
A sound sleep is my bliss
glee joy, pleasure, favor (poetry)
rapture / in raptures / go into raptures / joy / happiness / delight / ecstasy < br> / enchantment / elation / bliss / glee
extol v. praise, praise
vt. praise
I canrt find a good word to praise you / your ability.
I want to extol the virtues of human beings.
compliment v. & n. compliment
Do you often compliment ...?< br> exalt praise, praise, flatter
You disgust me. why do you extol such a stupid person .
laud praise
I want to do nothing but laud you.
What do you want to laud me?
I want to laud your beauty, ability and your wealth.
extol / praise / compliment / exalt / laud
superior adj. superior
better than the average
no comparative and superlative
be superior to favorable than h
In my opinion, town life is superior to country life.
interior
be interior to lower than h, as h
Country life is superior to city life
superior / interior
senior
senior high school
junior
The word is basic
junior high school
senior / junior
posterior / prior after / before
This work is prior to that one.
of no confidence / importance / significance
It should be inferior to that one.
superior / inferior / senior / junior / posterior / prior
be prior to
cockcrow n. cock
twitter v. (bird) squeak squeak call, shouting numerous Cha called
glint v. flashing
shine / flash / glitter
flash flickering flash that can also mean out of the light anti-reflective mirror
Eg: A lighthouse is flashing in the distance.
glim expressed through a medium of light shone through, for example through the vast fog light
Eg: Through the fog, we saw a lighthouse glimming.
glint that faint light flashing rapidly, such as the dew under the sun flashing light
Eg: The sun glinted through the leaves.
glisten wet shiny reflection on the object, or brilliant weak
Eg: The white snow glistened in all the colors of rainbow.
flicker candles or oil lamps that when the dying of the light emitted by the flickering light
Eg: On the cold night, I sat in front of the only one candle which was flickering.
flash / glim / glint / glisten / flicher
pasture n. Ranch
idyllic adj. Pastoral Poetry
He is leading an idyllic life
virtually adv. almost; almost
dubious adj. suspicious, skeptical
doubtful / uncertain / questionable / suspicious / sceptical
dubious
be dubious about / of doubt on the h, for h not sure, mainly expressed uncertainty, uncertainty
doubt / suspect
Eg: I suspect that he stole the car last night. more positive tone of suspicion
I doubt whether he stole the car. tone, not quite sure
suspicious / doubtful
Cats are suspicious of human beings.
I am not sure about your ability to do so.
I am doubtful of your ability.
I am dubious about your ability.
questionable stressed questioned, there are problems and worth controversial
This is a questionable conclusion / decision.
sceptical skepticism, doubt (formal usage)
suspicious
Your idea is sceptical.
dubious / dubious about ( of) / doubtful / uncertain / suspicious / sceptical / questionable
privilege n. privileges
misery n. suffering
acquaintance n. acquaintance
treat n. a rare pleasure to enjoy
be one's treat
1.h treat == sb. stand treat
Eg: Let's go to have dinner. It's my treat
treat sb. to
take sb. to dinner
Eg: Itrs my pleasure to take you to dinner.
stand treat
I stand treat my party.
2. treat
treat sb. as
I treat him as my best friend.
treat with sb. with someone talks
I canrt bring it to a conclusion. I want to treat with you.
treat of sth. / sb. == speak of
We speak / treat of tramps contemptuously. < br> 2. honor and enjoy
Eg: Having dinner with you is my treat.
treat sb. to entertain a person h
Eg: It's my pleasure to treat you to dinner.
treat sb treated as a person by h
Eg: I treat him as my best friend.
treat with sb. with someone talks
Eg I can't bring it to a conclusion. I want to treat with you .
treat of sth. / sb. on the h, referred to the h, == speak of
Eg: We treat of tramps contemptuously.
dweller n. residents
stagger v. shaking; stumble
exotic adj. look almost ordinary, external
glow n. incandescent
descend v. whereabouts came
Eg: darkness descends very soon because winter is coming.
descend from passed down from ......
Eg: The watch descended from his grandfather.
descend on / upon a sudden attack,
He visited me suddenly.
He looked me up suddenly.
He called on me suddenly.
Yesterday, my best friend descended on me.
descend to pass ......< br> descend from ... to
descend / descend from / descend to / descend on / descend upon
drop
I dropped the glass onto the floor.
ascend ant.
The aeroplane is ascending at tremendous speed.
tuck v. indent, hidden < br> obstinately adv. stubbornly, obstinately
obstinate adj. stubborn and not easily changed by others
Eg: If you are an obstinate person, nobody can change your mind.
stubbom stubborn
Eg : He is such a stubborn person that he insists on finishing what he wants to do.
Donrt try to persuade him because he is an obstinate person.
persistent
persist
Eg: If you always follow your friends around, I should say, you are a persist person.
stron ...

On St. shooters (call system) skills and operational experience

 Bow cut hand (call), and then positioning, a bit like the Daoist legend ~! Although very few players in the server to practice! But I feel the future will be very strong this job! ~
First speaking skills, The first skill, , when I was 21 and friends had to run 40 copies of pull! ~ ** If you do not at this time! to increase high-level attack is still necessary! ~ because of their high attack itself, if the percentage increase will be efficient! but do not advance to learn more! 1 point is enough! ~ ~
Second, the three skills apparent intensity of the attributes attack! so advise you not to learn!
fourth skills The first is group is not added! add to long! then tttt, but the biggest advantage is that, when the same level, **, cowards close to the boss, your little angel will give the Berserker is fighting hard, timely help! ~ then ! but do not learn more, 1 point is enough, because even if I got to 10 and can only save one person, not a group of rescue haha! just risen over the blood in it! ~ When combined, group therapy, to use, it no need to learn it! and experience with my rescue many times! seconds off the boss when someone is the same level after the
** hard to save! have to rely on my baby! dedication!
fifth skills High-level copy of the role he will be too! ~ I have the time at 21, with beef successfully helped 37 archers and 37 of the **, killing 40 copy of the boss! ~ that is really exciting, the two South Korean personnel would only say that after a good! ~ ~! specific methods of operation, after writing to you (very skills Yo! ~) Taurus is similar to the two skills of a warrior the but He can not System dizzy! ~ but enough to have 2 seconds for the boss can not fight back! 2 seconds mean? fellow life ah! ... the first two skills I practiced two! feel you can! ~ in particular, beat the boss is in line with soldiers or with the attack group aggro mobs burned Master! ~ 10 when the final boss to block the fatal blow! ~ useful! ~ advance ~ ~ do not learn the whole beef is still very powerful! (not refers to the attack Yo) his thick skin! ~ ~ for anti-boss's! ~
sixth skill Ha ha! ~ my favorite guy! either leveling or pk, he is my (dynamic Superman) ha ha! two skills, a remote, a close! attack and the soldiers can Bimei! ~ and he still Resistance than beef! ~ Imagine if you and others pk, as long as you use your agility skill Master attacks the line of sight away! teach all rock guys! haha ok out soon! ~
Overall I am more and more like the professional it! ~ but this technique requires a very high professional! ~ even higher than the Master! ~ If you play with no experience and knowledge does not come out to reflect the potential value of his! ~ a lot of experience and skills please see my next article!

Difficult it is not difficult to see a doctor - a doctor from the patient's experience of writing!

 Difficult it is not difficult to see a doctor - a doctor from the patient's experience of writing
everyone said medical treatment is difficult, indeed, see a doctor is difficult, but I recently treated a patient to write her treatment process, to reproduce the true course of medical treatment , and I wrote br> I be concerned about a healthy person. routine medical examination over the years, I have serious reservations with the medical report, the indicators of change than the front. The annual physical examination results, in addition to higher cholesterol levels, those with low bone mineral density index , there is nothing organically wrong to worry about. I did not expect to do medical examination in August this year, hit by B-out tips: single gallbladder polyps, 1.2cm. medical doctor, said single polyp lesion easily, it is recommended to do further checks. I'm almost blind doctors, and quickly find information online, from the mass of information, I locked the good doctor doctor online network Xu Hongbin personal website. As a rule I agree with Xu Dafu of Medical concept of kind of person, Shiren Ci of the surgery, Pratt & Whitney in the public see his advice for each patient are all serious answer, after he had treated patients are very satisfied with the feedback, I think the most important for the doctor is the need for kindness. to see a doctor have to find such a doctor, and my heart only practical. So I got the QQ, Xu Dafu, download a series of articles on the treatment of gallbladder polyps, first do your homework, trying hard to learn about the relevant medical knowledge, and then explore the treatment options.
fact, if not B Super suggestive of gallbladder polyps, I do not have any discomfort in the conscious state. from the data to see the six surgical treatment of gallbladder polyps indication, the control of my B-report is in operation at least three indications: 1, the single polyp; 2, more than 10mm; 3, more than 50 years of age. things will not be a good thing. surgery appears to be inevitable, and sick early treatment early and rest. I'll start from the Internet and Xu Dafu Contact:
2009-08-14 10:47 QQ Message
Xu Dafu: Yesterday, I found B-examination single gallbladder polyps 1.2cm, I remember when I had hinted last examination of gallbladder polyps, however small, is 0.X forget, so did not mind. It seems that year, growing so fast ah! a little worried hh collect information online and found your site and patients have the same praise, he decided to see a doctor like you have to find a good doctor. I check the B-graph sent to your The QQ mailbox, you see whether giving me preserving surgery for the removal gallbladder polyps? Thursday is your time of visits, before this time, your doctor can find it? fear so impatient, always wanted to be treated early, please understand .
(Xu Dafu was not online, I made a message in the afternoon and hit the phone line provided by the nursing station, before we know Xuda Fu is surgery. So the evening I went online to contact.)
2009 - 08-14 19:43:50 Zhiyuan
13   quiet examination found that single gallbladder polyps 1.2 cm, only 0.X last physical examination may be negligible, only a year to grow so big, I'm rather uneasy hh. because there is no medical knowledge, collect information online and found your site, download the relevant articles to read, it seems that I belong to the surgery: the single, larger than 10mm, more than 50 years of age. Please look at my B-map, how should I treat? can directly go to you? For surgery, surgeon can do for yourself?

26 ~ ~ 30 tasks

 Strange to find leaflets commissioned
client alone Oufen. Tucci fishing in the fishing village Ake somewhere to find him.
Rewarding experience: 420
reward money: 0 Awards Item: No
next task NPC: strange signs
the task assigned to NPC: Oufen
NPC location: (I watch the map location) NPC location: (view map location I)
level restrictions: 26 ~ 60
professional restrictions: no
predecessor: no follow-up to the task: a second election turned out to be a matchmaker / collection naughty collection naughty guy

guy put away in the village entrance tear 3 Lonely Oufen out the bulletin posted up the residue of paper after the ax back to find Oufen Orc Rogue.
rewarding experience: 6440
Award money: 19,880 reward items: None
next task NPC: No
the task assigned to NPC: Oufen
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 26 ~ 60
professional restrictions: no
ago Home task: follow-up to the task entrusted to the strange: no
turned out to be a matchmaker lonely Oufen
Italy need a woman between the 3 decided to choose one to be a matchmaker, is a good-hearted Rosen, Luo Ti grams, health Laura 3 individuals. really good and then he decided to accost.
rewarding experience: 420
reward money: 0 Item reward: none
next task NPC: None
the task assigned to NPC: Oufen < br> NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 26 ~ 60
professional restrictions: no
predecessor: a strange follow-up to the task entrusted to : Rosen, one of three good-hearted / Lo Ti g / Health Rosen
Laura
hearted and good-hearted decision when Oufen Rosen's matchmaker. holding the letter alone Oufen Rosen referred to where the good-hearted. You can find her near the 库丁阿吉萨.
rewarding experience: 420
monetary reward: 1700 Item reward: none
next task NPC: None
with tasks NPC: Rosen
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 26 ~ 60
professional restrictions: no
predecessor: Follow-up to the task turned out to be a matchmaker: men must be honest men should be honest

the good-hearted Rosen's letter forwarded to the lonely Oufen.
rewarding experience: 5810
reward money: 18610 Award Item: No
next task NPC: Rosen
the task assigned to NPC: Oufen
NPC location: (I watch the map location) NPC location: (view map location I)
level restrictions: 26 ~ 60
professional restrictions: no
predecessor: good-hearted follow-up to the task Rosen: No
Luo Ke Ti Ti
decide to do with Romania grams of the media, need to hold the lonely Oufen letter to the Lo Ti grams. can run hotel in the Vatican Vanessa find her.
rewarding experience: 420
monetary reward: 1700 Item reward: none
next task NPC: No
the task assigned to NPC: Lo Ti g
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 26 ~ 60
professional restrictions: no
Predecessors: Follow-up to the task turned out to be a matchmaker: the man, then we should indulge (?)
men, then we should indulge (?)
Lo Ti, refused to a lonely Oufen courtship. to go back to Europe alone tell him where it fun.
rewarding experience: 5910
Award money: 18,610 reward items: None
next task NPC: Lo Ti g
the task assigned to NPC: Oufen
NPC Location: (I watch the map location) NPC location: (view map location I)
class limit: 26 ~ 60
professional restrictions: no
Predecessors: Luo ti g the follow up: cache of gift
cache of gifts
people need to hunt Conjurer swordtail fish, 5 fish were collected together in the eyes, as a gift Lo Ti grams. can be found in the seaside village south of the sword fish were Conjurer.
rewarding experience: 7070
Award money: 20,990 reward items: None
next task NPC: Oufen
the task assigned to NPC: Lo Ti g
NPC location: (I View map location) NPC location: (view map location I)
class limit: 26 ~ 60
professional restrictions: no
predecessor: a man, then we should indulge (?) follow-up to the task: for the time being successful
for the time being need to be successful
Lo Ti g Oufen letter to the lonely.
rewarding experience: 460
monetary reward: 1800 Item reward: none
next task NPC: Lo ti g
the task assigned to NPC: Oufen
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 26 ~ 60
professional restrictions: None
Front Mission: cache of gifts follow up: None
Laura
good health decisions and health when Oufen Laura matchmaker, lonely Oufen need to hold a letter forwarded to the health of workers pull. can be found near the seaside Boni Tuo Laura healthy.
rewarding experience: 420
monetary reward: 1700 Item reward: none
next task NPC: Lo Ti g
with tasks NPC: Oufen
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 26 ~ 60
professional restrictions: no
predecessor: Follow-up to the task turned out to be a matchmaker: Virtual line in vain for this line

need to get healthy muscles Laura is kind to the lonely Oufen tonic there.
rewarding experience: 5810
reward money : 18610 bonus items: None
next task NPC: Laura
the task assigned to NPC: Oufen
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 26 ~ 60
professional restrictions: no
predecessor: a healthy follow-up to the task Laura: No
tensions (1)
commissioned by Sharon Rosen, where to buy syrup.
rewarding experience: 420
reward money: 0 Item reward: none
next task NPC: Sharon
the task assigned to NPC: Rosen. Shelton
NPC location: (I View map location) NPC location: (view map location I)
class limit: 26 ~ 60
professional restrictions: no
predecessor: no follow-up to the task: strained relations (2)
strained relations (2)
commissioned by Sharon Rosen, where to buy medicine.
rewarding experience: 420
monetary reward: 1700 Item reward: none
next task NPC: Rosen. Xie Hamilton
the task assigned to NPC: Sharon
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 26 ~ 60
professional restrictions: None < br> Front Mission: strained relations (1) follow up:
munitions administrator badge (3)
white wizard recruiting officer munitions administrators want to get the badge 3. and the Alliance of Light administrators to talk munitions, munitions manager would not stay here too long, please hurry.
rewarding experience: 5810
Award money: 18,610 reward items: Star Stone
next task NPC: White the task assigned to recruiting officer
Wizard NPC: white wizard recruiting officer
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 26 ~ 40
career Restrictions: No
predecessor: no follow-up to the task:
food preparation
munitions Alliance of Light administrator requires you to prepare bread and butter for food, fight pollution and toxic anger combined effect of the blessing of food fruit, red roses. These items can get a monster Wheelers region. quartermaster administrators will not stay here too long, please hurry.
rewarding experience: 11620
Award money: 37,220 reward items : quartermaster badge
next task NPC: Alliance of Light administrator
the task assigned to munitions NPC: Alliance of Light munitions administrator
NPC location: (I watch the map location) NPC location: ( I watch the map location)
class limit: 26 ~ 40
professional restrictions: no
predecessor: no follow-up to the task: the construction of naval ship naval ship construction

military alliance of light product manager asks you to prepare some for the ship building axes, ax, wood. These items can get a monster Wheelers region. quartermaster administrators will not stay here too long, please hurry.
Awards Experience: 14700
Award money: 53,060 reward items: quartermaster badge
next task NPC: Alliance of Light administrator
the task assigned to munitions NPC: Alliance of Light administrator
munitions NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 26 ~ 40
professional restrictions: no
predecessor: Follow-up to the task of food preparation: the war preparation (2)
preparations for war (2)
Alliance of Light administrator requires you to provide munitions used against anger vertigo treatment required combined reel, reel silent treatment, blindness treatment scrolls.
these items can be a monster in the Wheelers areas get. I hope you can make rational use of these agents. quartermaster administrators will not stay here too long, please hurry.
rewarding experience: 14700
Award money: 53,060 Award items: quartermaster badge
next task NPC: Alliance of Light administrator
the task assigned to munitions NPC: Alliance of Light munitions administrator
NPC location: (I watch the map location) NPC location : (I watch the map location)
class limit: 26 ~ 40
professional restrictions: no
Predecessors: Follow-up to the task of construction of Navy ships: the administrator's badge Munitions (3)
valuable antique
need to pack away after the split rock goblin grave robbers, as much as possible to collect antique jar. within 60 minutes of a limited collection of good antique cans, and time to Bryant, was collected at least 5 Caixing. Split Rock Goblin habitat east of the woods in the market.
rewarding experience: 7070
Award money: 20,990 reward items: None
next task NPC: Kobe
the task assigned to NPC: Bryant
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 27 ~ 60
professional restrictions: no
predecessor: no follow-up to the task : No
identification commission (1)
Bryant called the grocer who you showed Carlo antique appraisal.
rewarding experience: 510
monetary reward: 1800 Item reward: NPC without
next task : No
the task assigned to NPC: Carlo. O'Neill
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 27 ~ 60
professional restrictions : No
predecessor: the valuable antique follow up: identification commission (2)
identification commission (2)
Carlo identification results, of which 10 are authentic. He said the two as the appraisal fee should remain in their own here, the remaining eight returned to Kobe.
rewarding experience: 510
monetary reward: 1800 Item reward: none
next task NPC: Carlo. O'Neill
the task assigned to NPC: Kobe
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 27 ~ 60
professional restrictions: No
predecessor: identification commission (1) follow up: no
identification commission (1)
Bryant called the grocer who you showed Carlo antique appraisal.
rewarding experience: 460
Award Money: 1800 Item reward: none
next task NPC: None
the task assigned to NPC: Carlo. O'Neill
NPC location: (I watch the map location) NPC location: (I see the location map )
class limit: 27 ~ 60
professional restrictions: no
predecessor: the valuable antique follow up: identification commission (2)
identification commission (2) < br> Carlo collected antiques that no one in the real thing, back to Kobe and told him the truth.
rewarding experience: 460
monetary reward: 1800 Item reward: none
next task NPC: Carlo. O'Neill
the task assigned to NPC: Kobe
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 27 ~ 60
professional restrictions: None
Front Mission: identification commission (1) follow up: no
identification commission (1)
Bryant called the grocer who you showed Carlo antique appraisal.
rewarding experience: 510
reward money : 1800 Item reward: none
next task NPC: None
the task assigned to NPC: Carlo. O'Neill
NPC location: (I watch the map location) NPC location: (I watch the map location)
Level limit: 27 ~ 60
professional restrictions: no
predecessor: the valuable antique follow up: identification commission (2)
identification commission (2)
Card Los identification results, authentic antique items have 5. He identified one as a fee for themselves, the other four tell you to go back to Kobe.
rewarding experience: 510
reward money: 1800 Awards Item: No
next task NPC: Carlo. O'Neill
the task assigned to NPC: Kobe
NPC location: (I watch the map location) NPC location: (view map location I)
rating restrictions : 27 ~ 60
professional restrictions: no
predecessor: identification commission (1) follow up: no
Dayton Turner lost soldiers
take into Pa Rose Gold Stone Temple take the soul is immortal warrior with superior Turner Dayton Turner Dayton 5 to see soldiers weapons arms merchants Ni Liao. Turner Dayton superior fighter is strong and must be accompanied with their peers. < br> rewarding experience: 14140
Award money: 34,980 reward items: None
next task NPC: merchant Ni Liao
the task assigned to NPC: merchant Ni Liao
NPC location: (I watched the map location) NPC location: (view map location I)
level limit: 27 ~ 60
professional restrictions: no
predecessor: no follow-up task: to kill without
reproduce racial
8 sprites and 8 Elton Elton snake back to see the village after the tablas. reproduction good to them, appeared in the Kentucky Central de Boli An ancient battlefield.
Award Experience: 10100
Award money: 20,990 reward items: None
next task NPC: tablas
the task assigned to NPC: tablas
NPC location: (I watch the map location) NPC location: ( I watch the map location)
class limit: 27 ~ 60
professional restrictions: no
predecessor: no follow-up to the task: None
Adam friendly Matilda
you help please He went to the beach syrup market traders Matilda, conveyed to her own affection. white sand beach in Hong Kong market is located in the south from the village to distant places.
rewarding experience: 510
reward money : 1800 Item reward: none
next task NPC: Adam
the task assigned to NPC: Matilda
NPC location: (I watch the map location) NPC location: (I watch the map location)
Level limit: 28 ~ 60
professional restrictions: no
predecessor: no follow-up to the task: a reply 2 S 1 Matilda Matilda Matilda reply from the commission
< br> need to get Matilda's letter to the fishing village of Adam Tucci in Ake.
rewarding experience: 510
monetary reward: 1800 Item reward: none
next task NPC: martir up to the task assigned
NPC: Adam
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 28 ~ 60
professional restrictions: None
Front Mission: Follow-up to the task kind Matilda: Matilda's non-commissioned

Wheelers need to hunt leopard, the three reportedly good leopard skin care horse liver showed Tilda. east of the Goblin in the market, found near Wheelers leopard habitat.
rewarding experience: 12880
reward money: 39600 reward items: None
next task NPC: None
delivery Task NPC: Matilda
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 28 ~ 60
professional restrictions: no
ago Home task: follow-up mission Matilda friendly: no fish were
trouble (1)
need to put away the sword fish 5 and returned to Boni Tuo human warrior there. swordtail fish person, one race habitat south of the sea.
rewarding experience: 9200
Award money: 33,000 reward items: None
next task NPC: Boni Tuo
the task assigned to NPC: Boni Tuo
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 28 ~ 60
professional restrictions: no
predecessor: no follow-up to the task: disturbance of the fish people (2 )
trouble the fish were (2)
need to pick up five people Berserker sword fish and returned to Boni Tuo there. sword fish in the sea of people inhabit the south side of family.
Award Experience: 10100
Award money: 34,980 reward items: None
next task NPC: Boni Tuo
the task assigned to NPC: Boni Tuo
NPC location: (I watch the map location) NPC location: (I View map location)
class limit: 28 ~ 60
professional restrictions: no
predecessor: disturbance of the fish people (1) follow-up to the task: the treacherous Temple Nuoen < br> treacherous Tempe Nuoen
need to pick up the sword fish people out of the head of a family and returned to Boni Tuo Temple Nuoen there. can be the habitat of the fish that people find Templeton Nuoen.
rewarding experience: 15400
Award money: 44,750 reward items: None
next task NPC: Boni Tuo
the task assigned to NPC: Boni Tuo
NPC location: (I View map location) NPC location: (view map location I)
class limit: 28 ~ 60
professional restrictions: no
predecessor: disturbance of the fish people (2) follow-up to the task: None
Goblin harassment (1)
need to put away five goblin lictors split rock, go back to the beach market, blacksmith Arnold to find the market. Split Rock Goblin their habitat east of the woods in the market.
rewarding experience: 11000
Award money: 37,290 reward items: None
next task NPC: Arnold. quick
the task assigned to NPC: Arnold. quick
NPC location: (I see the location map ) NPC location: (view map location I)
class limit: 29 ~ 60
professional restrictions: no
predecessor: no follow-up to the task: Goblin harassment (2)
Goblin harassment (2)
need to pick out three goblin guards split rock split rock and a deputy leader of Goblin Market and returned to the beach, where Arnold blacksmith. Split Rock Goblin their habitat east in the market woods.
rewarding experience: 11000
Award money: 37,290 reward items: None
next task NPC: Arnold. quick
the task assigned to NPC: Arnold. quick
NPC location: (I watched Map location) NPC location: (view map location I)
class limit: 29 ~ 60
professional restrictions: no
predecessor: Goblin harassment (1) follow up: Goblin Captain grams Mubarak
Goblin Captain Clark
need to clean out the captain of a family split rock Goblin Clark, the head of Clark holding the market back to find the beach smith Arnold. Split Rock Goblin habitat east of the woods in the market.
rewarding experience: 18620
Award money: 50,290 reward items: Blessing Ring
next task NPC: Arnold. quick
with tasks NPC: Arnold. quick
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 29 ~ 60
professional restrictions: no
predecessor : Goblin harassment (2) follow up: no
Pa Ross temple secret passage
killed five birds in two worlds, after the evil spirits went back to the arms merchants Ni Liao village, killing de la ancient evil spirit's mouth after the seal Dimi Ya reward experience will be lifted
: 12000
Award money: 23,760 reward items: None
next task NPC: merchant Ni Liao
the task assigned to NPC: Merchant Ni Liao
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 29 ~ 60
professional restrictions: no
predecessor: Dayton Turner lost soldiers
follow up: no deterioration of Pa Ross
soul
seize 8 Pa Ross Temple Ross in the deterioration of Pa Pa guards and deterioration after Ross went back to the blacksmith promise. Randolph.
rewarding experience: 18620
Award money: 41,910 reward items: None
next task NPC: Snow. Randolph
the task assigned to NPC : Snow. Randolph
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 29 ~ 60
professional restrictions: no
predecessor : No
follow up: no letter
Claude Tucci
need to hold the fishing village mayor Claude Ake letter to the white sand beach in Hong Kong market arms dealer Craig. along the direction of the road south of the village go to the beach can be found in the market.
rewarding experience: 600
monetary reward: 2100 Item reward: none
next task NPC: Claude
the task assigned to NPC: Clay Grid
NPC location: (I watch the map location) NPC location: (view map location I)
class limit: 30 ~ 60
professional restrictions: no
Predecessors: None
follow up: black beard pirate raid group (1)
black beard pirate raid group (1)
need to put away the black beard pirate fighters, go back to white sand beach in Hong Kong market, where Craig armor business. can be found in the market south of the seaside village into rubble.
rewarding experience: 16200
Award money: 46,860 reward items: None
next task NPC: Craig
the task assigned to NPC: g Legg
NPC location: (I watch the map location) NPC location: (view map location I)
level limit: 30 ~ 60
professional restrictions: no
predecessor: Claudio follow up letter
Germany: against black beard pirate groups (2)

Backstage after-sales service

 After-sales service and behind the scene
2007  
large inventory of IT vendors of service: Liu Jin Luo Qiang
Today, the concerns of consumers purchase and use by the experience, maintenance experience, began to shift. As The most important secondary marketing window service platform for the manufacturers highlight the rise of the hard power of personality and the new platform. pledge honesty and hypocrisy, a long-term and short-sighted strategy, the overall strength of the strong and weak, and focus on customers and ignoring are sweeping on this platform.
after-sales service produce the most durable brand of sticky, it is well known the truth. but it is also the most effective long cycle.
different from the sales platform, marketing platform, after-sales service capacity-building is bound to be a slow process of accumulation, in particular, there is no shortcut to overnight. in the media and channels developed today, the magnificent display of ads within a few days can be overwhelming, and constantly introduce new products in just a few months, the channel covered the shelves across the country, only after-sales service capacity, can only put the years of accumulated paid off by the drip. In the financial statements of the company, every investment in after-sales service platform, all means the sum of the costs can not be immediate. Until now, many companies still have service platform exist as a pure cost center.
From this perspective, taking into consideration the quality and strength of a brand, service is the touchstone of the most efficacious. manufacturers true and false, good faith and hypocrisy, the long-term and short-sighted strategic vision, strategic input capacity of strong and weak glance on this platform.
sale sale more difficult
difficult than IT, and other consumer electronics, home appliances industries, IT products, after-sales service be more difficult, more demanding.
failure of other consumer electronics products, and more damage from the hardware itself. But for IT products, failure is often the network, software, hardware, and even environmental issues of special complexity of the application of the result are intertwined. IT products, fault detection and therefore especially difficult. in a very long time, IT products can only experience of fault detection capability, can not be standardized. Therefore, relatively speaking, an excellent IT training for maintenance engineers, takes longer time and higher costs. In general, a mature service staff training, desktop need for 6 months, the notebook, you need a longer time.
Second, the general poor, expensive parts of the service to make IT products more stringent requirements of materials management, logistics and more arduous task. For example, in addition to the core parts, the service sector in most parts appliances management usually only accurate to species. This is because most home appliances accessories before and after several generations of products are with good compatibility, low cost. occurs most of the damaged parts are discarded, there is no recovery of repair problems.
contrast, IT products, accessories can not be universal in the next generation of products, this is a common phenomenon in the current IT industry. This is in laptops, digital cameras and other products is most evident. At the same time, due to their cost, the majority damaged parts should be back to be repaired, it is common practice in the industry. Thus, logistics management and tracking requirements must be accurate to after-sale system in each of flow accessories. Meanwhile, the difficulty and high cost of transportation accessories is also far higher accessories transport in general.
However, the average user and will not be lower requirements on timeliness, lack of spare parts, spare parts and replacement cycle is too long will lead to user complaints. Therefore, IT procurement and storage of spare parts industry forecast accuracy, storage and transportation security, and management requirements of the degree of precision far beyond the same industry. like IT industry, sales and after-sales service system so that each have an individually numbered parts is very rare.
; In addition to the user experience, the major manufacturers of aftermarket platform for Competition is the main areas of strength prediction of spare parts and spare parts management, cost control. manufacturers have adopted the National Center library, central library and regional customer service center network of spare parts covering three models. some large spare parts spare parts centers in the day hit rate of 80% or more are required, and some even reached 90%. The level of supply of spare parts The gap is reflected in the maintenance of front-end vendors expressly committed repair time difference. Now, most manufacturers have launched or are in the pipeline launch of the , but also to supply spare parts spare parts technical ability and level of quality improvement.
service philosophy emphasizes
show personality changes in customer center and customer service experience as the standard re-examine the products and processes, the last two years IT service concept the main theme of change. from the manufacturer to the customer-oriented changes in orientation, service platform in Dell China Lung-jen, director of the examples cited can be a more appropriate description. l r is more inward, and we depend on customer response time and troubleshooting time, customer complaints Dell these indicators to determine whether the service in place. But now, customer satisfaction as our most important indicators. because we see that there time, even though these targets we have done very well, but customers are still not satisfied. This shows that we need to improve. moving customers added value the development of ideas and practice of interpretation inherent distinctive character of the enterprise.
in the newspaper conducted in March this year, the domestic service of unannounced visits to three cities, the association of Baoding, a service station maintenance personnel practices have attracted reporter's camera. to hold on in a client service is completed for the PC host to leave the service station, the uniformed service personnel first to pick up the machine, and has been helping customers to the car. Later we learned that The maintenance staff is not the whim of the occasional move, Lenovo sun service within the Arranging the pit with machine manufacturers. attention to human detail, and institutionalized, is a perfect customer experience, Lenovo's distinctive feature.
and improve the customer experience, HP protection is reflected in how detailed user needs, and for different user groups to provide more personalized service products. HP's product content not only in the design of services, the pursuit of individuality, the way in service provision but also the idea of implementing a personalized, as the Chinese operation and maintenance services to HP's implementation of TSG Group Division (China) Chen Ying, Senior Manager, said: , offering customers a more seamless experience. , value-added services, new services, and many other ways, trying to bring more convenience to the user, active, dynamic network of caring services and interactive platform to achieve real-time interaction with customers, improving service effectiveness and customer satisfaction.
the same party is in the process management and service product innovation moving from the brain. Tongfang Computer System Division Ma Qiang, general manager of customer service center, said the pattern is the same party in the past users have the user manual, a service needs, call to can, and is user and maintenance station contact between the two points. user complaints and dissatisfaction with the service point with the party only after settlement, when adverse effects have been unavoidable.
At present, both users through free phone, or website repair, process management so that users draw from the same side the first time after-sales requirements to achieve the manufacturers involved, so that it can easily lead to disputes on the key time point for each monitor. In addition to lower user security the high cost of replacement of external parts, at present, with the party platform is one of the few, the development of secondary service to provide users (such as replacement of components such as capacitors) capacity sale platform.
same process management, TCL has taken more focused approach to user needs full after-sales management. TCL Customer Service Center Director, Tao Hu excited that call centers should not just accept the customer's information, training and preparation and then the problem service stations. TCL sale by the needs of the user to draw means unified in the way the hotline and to enhance decision-making and problem identification call center capacity and reduce the implementation of the local service station difficult. According to him, TCL by telephone to determine the accuracy of the maximum distance of 90%, generally more than 85%.
follow up the regional market
formed in the central city, the secondary market increasingly saturated consumer today, companies compete for the regional market has become a hot spot.
the face of low levels of users, after-sales costs are high, parts supply difficulties, obstacles and poor product applications, after-sales network more difficult dive, much larger than the sales channels. How to keep up the pace of sales channels, fast forward, after-sales network will be extended to the regional market, become the service platform manager's top priority.
establish the after-sales service network is the most important aspects of platform. In the 90's, to PC manufacturers to use more representative of the IT companies or branches in various cities with after-sales service team, or self-service stations provide service. Later, with three, four user groups of the sudden expansion of the market, manufacturers can no longer self-service difficult to support a large network of after-sales requirements. In this case, the vendor in response to way also because the concept and the main objectives of the different markets vary. to support and rely on the development of the local third-party authorized service providers of professional services (such as Lenovo, HP, Founder, the same side, etc.) and rely on local distributors to sell and service network combined network (such as TCL), as major manufacturers covered one to four main market way. a lot on the scale of domestic service providers and also offering professional repair service dealers are in this period, resources in support firms , the experience from scratch, and then grown into the backbone of today's after-sales service network. And manufacturers originally distributed in the after-sales team across functions, from providing maintenance services directly to the area into an authorized service station or dealer management.
contrast point of view, both models have advantages and disadvantages. party professional service providers, professional and stability in the service undoubtedly has more advantages, and the separation of sales channels to its management, supervision and coordination costs more affordable. But the market is more remote, professional service providers are more scarce and difficult to meet the surge in the number of services requested; and maintenance based on established dealer network, although the training cost is higher but the service extends to the lower channel, the layout faster, but also more flexible. However, the maintenance of stability of networks also face greater risks, particularly intense competition for resources in the channel today, once Qudao Gai Xian Yi Zhang, manufacturers investment of resources before the water is equivalent to playing drift.
Thus, IT vendors in advancing the regional market, most adopt a mixed approach, that is, on the one hand guiding the market at higher levels to lower levels of professional service organizations to build sub-station regional markets; the other hand, the distribution of market development at the regional level service providers into the network in the past. At present, the second method as manufacturers rush to meet each staking their claims and regional market factors such as user habits, and as more vendors widely used.
HP's TSG group as the Chinese co-operation Partner Management Department Manager Huanghai Yu said: . because as more and more in-depth customer base to four, five cities, we find that the customer sales and service areas have a lot of contact, where customers want the sales and maintenance to reduce intermediate links. : on that they are clean, attentive service and comfortable relaxed environment. However, behind these standardized services, the service staff not easy. In addition to skilled master, norms of etiquette, customer service personnel have to cope with sudden and unannounced visits .
SPM system lockup process
2004, the service process (SPM) system, unveiled at the association services. For service providers, this may be a message that their headache. because the implementation of this system, the whole repair process will be monitored. When the product to the customer, what parts need to be replaced, what spare time to what time to complete the maintenance, service providers have timely and time required to complete these tasks information into the system, If entry is not timely or incorrectly entered information, you may be faced with assessing the situation failed.
but for customers, the query becomes very easy to repair, as long as the report the name that you know what state the machine . Prior to this, customers calling to ask about the maintenance of the need to report a repair number, and then by service personnel to find products on shelves, to see repair orders, and, if the service could easily stall the busy customer.
mystery people visited the pits compared to
and mystery, SPM system, a bit unambitious. staff behind the counter did not know the young man walked in the client or the headquarters of the mysterious man sent Television plays. Do not look down The mysterious person familiar with service policy that they are familiar with service technology, to visit the natural services of service as a test for knowledge, and these study results will be included in the evaluation of service providers in the table. There is no doubt that once the assessment results not ideal, the service station will face great punishment. In addition to understanding the business service level, the mysterious person on the service station environment will be investigated, from the fountain to entertain the customer service station walls have escaped their his stuff.
course, Lenovo does not just depend on the assessment of the application of SPM system and check marking the mysterious man, dizzying variety of evaluation policies. For example, in addition to the service engineers in addition there are many skilled assessment assessment protocol, once a quarter, and only about half of the pass rate. The elimination system is to allow service providers have sat, and even some constant state of anxiety.
considerate of the customer-service and service
the survival of their state of business opposite, Lenovo customers can really experience the feeling of doing God. In recent years, journalists travel to one place each, whether big cities or remote town, and even some small town, always in comparison prominent of the lot to see, a professional, customers also can be described as the body of the post of nature. spacious lounge area, clothing unified customer service, clean line agencies into the overall appearance of the service station. When the brand extension services are personalized for the strong and continuous change management mode, changing the service strategy, Lenovo's focus on the details of this PC is reflected in the service on the old brand of wisdom and sincerity.
located in Baoding Lenovo Lenovo sun service call center call center
common Queue
links Lenovo sun service for ten years the annual Service Award aspirations to CCID.
reelected five times a Lenovo customer contact center CTI Forum 2000 international certification authority.
Lenovo sun service in 2006 the first in China to introduce ComTIA A + standard of Lenovo products and services as engineers engaged in technical certification standards, there are more than 500 certified engineers mm Lenovo become China's first international adoption ComTIA standard IT vendors.
HP: personalized service to the first braking
HP 80 service stations in the last century, early into China, China Hewlett-Packard has not yet set up, master printer engineers in Beijing, Shanghai started in big cities like HP's after-sales service process. Since then, HP has taken root and flourished the domestic PC industry, HP is also a thriving natural service. PC services, an on-line to get a lot of attention to industry colleagues, in fact, Many PC manufacturers are based on the service model is the first HP.
which services customers in China in which
HP TSG Group to implement the Department of Operation and Maintenance Services (China) Chen Ying, senior manager, told reporters: focused on providing customers with personalized service. clear. experienced in Beijing, big cities like Shanghai, customers expanded to capital cities, services are extended to these cities, and now HP Services has covered nearly 264 cities across the country. China HP TSG Partners Management Group Manager Huang Haiyu said that the idea of HP Services is now actually very clear: to provide personalized service, where customer development and service to build where. is this simple truth support from the then famous > customer decided to model the early
, HP is still one to three marketing campaign, the service mainly to third-party service providers. and HP training for these services, certification and management to ensure customer satisfaction, if customer satisfaction is not high, HP's solution is very simple m and urge them to improve even win. Huanghai Yu said HP's services, mainly on account of how user-friendly, as deciding what kind of model. When HP gradually infiltrated four to six markets, problems arise, four to six customers in the market and customer habits cities worlds apart, these new customers are not accustomed to They are eager to buy the machine in place to repair their machines. in understanding the situation, the HP model does not copy the third-party services, but will be decisive four to six market services to the local distributor .
customer is always unpredictable, customer-centric HP also decided to cater to this change, so one to three markets to a third party, four to six vendors to the market model is not absolute. According to Huang Haiyu description: to give them. management system. When the complaint through the system, customer complaints commissioner issues according to type of complaint responses to determine how to resolve. such as spare parts, he will contact the parts department, when his authority can not meet the customer, you can issue to customer management department manager, the manager will make under the circumstances individual solutions by contact with the customer complaint handling and customer contact the Commissioner. If customers agree this package to be resolved in accordance with the program, when the customer solution disagree, there are further processing program. and in the complaints handling process, the client to cope with the Commissioner of HP's customer complaints that the only interface.
HP TSG Group of China to implement operation and maintenance services to the Department (China) High Chen Ying
manager from our entire service network to provide customers with the services point of view, from the initial repair, and today has focused on personalized service, which is the main line of HP Service System.
Links 1995 years, Hewlett-Packard to develop and use the AAS system management and maintenance for the daily operation.
1996, the first to find spare parts for the localization of HP solutions for warranty repair to solve the problem of expensive.
2000, the HP network model for service the reform and seek more efficient and high quality of service and low cost service network model.
2002, the Hewlett-Packard to lone
Dell Service concept: customer focus
service in many IT companies among the Dell service is undoubtedly one of the most maverick. the service broken down into different levels, with the product release clearly marked in the publicity materials, and only Dell; not set in the maintenance shop anywhere, no matter what the direct provision of site services, only Dell; direct mode of implementation in the service sector, and technological innovation in the service of continuous exploration, to Dell's service has a distinct personality.
soul directly through the service mode of service
Speaking of Dell, can not say a single contact system, which can be said that the most significant feature of Dell Services. The reason is that a single system of direct contact from the heart and soul of Dell's direct model mm.
contact system guarantees a single user interface, the whole cycle in the service provided by a Dell contact to the user needs mobilization of internal and third party resources. a single contact system to improve service response time; by Dell to provide their own services rather than through third parties, can be accurate and complete grasp of customer needs, and services to the whole process of quality control. Dell customer demand for accurate feedback, used to adjust the service system, and new product development process.
Today, most of the competitors will come to realize that customer-oriented to maintain the need for a unified user interface, the service industry Humphreys Today was a revolutionary initiative called more and more to follow.
services technology in the customer-oriented innovation
under the guidance and direct mode of service and technology are constantly studying another feature of Dell Services.
who can not Dell denied that large customers in the enterprise market achievements. visited in Xiamen, similar to the TV is so often the space command center in the Dell Enterprise Command Center, you will erase the last vestiges of the brain results for this question. < br> This command center has been known for refusing to take pictures instead. different from the general call center, Enterprise Command Center Chiang Kai-shek was a giant display wall is covered, the screen display is a perennial great China's electronic map.
Map this seamless connection with the Dell phone system, from every corner of the country, the needs of every enterprise customer information is instantly displayed on this map. neatly sitting around the big screen phone call personnel, according to flash a big company on the map information, the purchase of product information, what kind of maintenance, what accessories, real-time design the most appropriate service delivery programs, command-site service technicians provide on-site services, such innovation in the industry's leading operating mode.
addition, including DellConnect remote diagnostic tools, the software through Dell, comprehensive protection services, advanced replacement service, text messaging, including a series of innovative repair technology, leadership and Miao Chin want to impressive.
efforts to increase consumer markets
enhance the coverage of the consumer market is Dell's overall strategy to shift the intensity of the most important themes. Dell services, like its controversial changes in the same channel model , while maintaining the level of customer service industry, while also increasing the intensity of the coverage of consumer users.
in the week before our interview, Dell Lung-jen, director of the original platform to accept the new appointment, as Dell's Asia-Pacific area and Japan, director of consumer services and support to take over the global consumer sector after-sales departments Asia-Pacific region.
It also means that Dell's services reform in the region has entered a substantive phase of adjustment. wont Teli Dell lone customer service in the enterprise market in the consumer market, success can reproduce, we will wait and see.
Dell Asia Pacific and Japan, consumer services and support services director Lin Lung-jen
do not just look at how much to invest, the importance of culture throughout the company, the importance of customer satisfaction is very important. We have in these areas has a unique experience, direct communication with customers is our greatest feature.
link 1997, Dell's service platform With the formal establishment of Dell to provide services to Chinese users.
2006 years, Dell, including Hong Kong and Taiwan, including the entire Chinese market, the technical support staff has doubled the number of customer service staff has increased by 70 % or more.
Founder: Founder
domestic services also advanced service concept: love is perfect platform to experience
vice president of Founder Technology
Cao Jikun
service is word of mouth thing, and it covers the pre-sale and after sale of the whole process, that is accompanied by a long period of product life cycle, it needs our full effort to do under the deep and solid, for enterprises to maintain evergreen, shot in the arm into the century-old brewing .
has been in the IT industry, holding high the banner of national industry, Founder, with Beijing University of abundant resources, from education, government and other industries the market started, it has been occupied in the industry market share can not be ignored, since the major industrial markets remained Founder base. Therefore, the Founder service beginning from the birth of the industry with a distinctive feature. So far, Founder Technology has introduced, such as and the reciprocal event, prestigious customers in the industry.
self-reliance and take the characteristics of the road
the late 90s in the last century, with the same side Founder, TCL and other domestic brands together in the IT services industry gave rise to a small brand climax, has introduced its own brand of service. before the sun HP Care Pack services to 3 years and the Lenovo brand the service first of the year 1999 Founder service brand, and established a
after 12 years of gradual accumulation, More highlights the process of self-reliance, self-exploration features.
peers in the industry, the introduction of foreign software companies have management systems at the same time, only the Founder insist on its own platform to explore the information to complete the upgrade. Founder independent development of after-sales management system which is still charged with the management of Founder Technology platform task. continue to strengthen Based on understanding of customer needs, and constantly on the purchase goods or access to services, the most concerned about is the quality of service and price transparency. demands both for the user, Founder Technology to ensure quality of service and reasonable fees both two-pronged approach to establish a scientific, standardized system of systems, enhance the overall quality of service.
in the charges, This is rare in the industry.

full service bear fruit now, Founder nearly 450 authorized service agencies and more than 3,000 experienced engineers located in 350 major cities in the country. Its full-featured, industry-leading call center provides customers with service ranging from pre-sales consulting to full service integration. At present Lenovo unveiled services. For service providers, this may be a headache for them messages. because the implementation of this system, the entire repair process will be monitored. When the product to the customer, what parts need to be replaced, what spare parts time to what time to complete the maintenance, service providers have timely completion of these time points need to be described as the body of the post of nature. spacious lounge area, clothing unified customer service, clean line agencies into the overall appearance of the service station . and in the customer moved the notebook computer maintenance, the reporter witnessed the customer service staff is holding the client computer will send out the door. When the brand extension services are personalized for the strong and continuous adjustment of management, changing the service strategy when the association of small details in these articles are reflected in the service of the PC on the old brand of wisdom and sincerity.
link 1998, the Founder has just started to build service teams and networks;
1999, the Founder According to the 2000 design of the new millennium the service launched its own brand of Founder service platform put forward the br> In a brand of fast development stage, the operation is certainly not keep up with the background rhythm of the market. but to reach a stable stage, the sale process is the test of time. this time, the fight is not the market, but the efficiency of Haier in this aspects of the practice is widespread introduction of industry experts.
2006, at the head of the Gao Haier computer into a a wealth of experience in IT maintenance aftermarket Yu Jian Yang took office as director of Haier laptop service.
after-sales service in the IT industry circles Yu Jian Yang immersed for many years, came to the famous home appliance company, I felt fresh and new. Yu Jian Yang's Experience and the current position, he provided a comparison for the home appliances and IT service, great view and then each other.
home appliances, IT strengths and weaknesses
came to this with the service reputation of Haier household appliances industry, ranking the first to Kau Yi enterprises, service has been very much at home on the Yu Jian Yang Haier is still impressed by the advanced service concept. 10 days, the system will take the initiative to trip the alarm, the idea behind this approach is that each user should care. The assessment is based on prevailing industry to guide, not a single one to stare. As another example, Haier has launched a new Service slogan is called l. ..